Returns & Exchanges

At Pairfit, we want you to love what you ordered. If the size or fit is not quite right, our 7-day exchange policy makes it easy to swap your item for the correct size — quickly and fairly.

Overview

Pairfit is an online menswear store based in Lahore, Pakistan. We primarily offer exchanges (not automatic refunds) so you get the right fit without waiting for a return and repurchase. Refunds are available only in the cases listed below.

Exchange window

You must contact us within 7 calendar days of receiving your delivery. The countdown starts from the date your order is marked as delivered by the courier.

Condition of items

• Items must be unused, unworn, and unwashed
• All original Pairfit tags must be attached
• Original packaging should be included where possible
• Items must not show signs of wear, alteration, or damage

What we exchange

• Size exchanges for the same product (subject to availability)
• Colour exchanges for the same product (subject to availability)
• Both prepaid and Cash on Delivery (COD) orders qualify

Refunds

Refunds are processed only when:

• You received the wrong item
• The product arrived damaged or defective
• Your requested exchange size is out of stock and you prefer a refund instead

Approved refunds are returned to your original payment method within 7–10 business days.

Non-returnable items

• Items without tags or in worn, washed, or altered condition
• Products marked final sale or clearance
• Undergarments, socks, and hygiene-sensitive items
• Requests made after the 7-day exchange window

How to start an exchange

Contact us on WhatsApp or email pairfitclothing@gmail.com with your order number, the item you received, and the size or colour you need. Our team is available Monday to Sunday, 9 AM – 9 PM (PST).